Warranty & Return Policy
- If you are unsure or have any questions about our products - please contact us by e-mail at order@vaportechusa.com before placing your order.
- Please read the product information carefully before making a purchase. If you find any missing or unclear information, please let us know by using the contact us page.
- If you ordered the wrong item and you have not opened or used the item, we may agree to a return within a week of reception - in which case we will apply a 15% restocking fee. Vaportech accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund within 30 days of original purchase. Please refer to Ordered the Wrong Item section.
- If you believe you received a defective vaporizer, battery . Please refer to the 60-Day Warranty Policy section. If you purchased a defective product from a 3rd party you only have 30 days.
- If you believe you received a defective tank or Spinner battery. Please refer to the 2-Day Dead On Arrival (DOA) policy section.
- If you believe you received a defective coil. Please refer to the No Warranty Policy section.
- If you believe you received the wrong items. Please refer to the Wrong Item Received Policy section.
Shipping
- If your package gets lost or is otherwise damaged, please contact your carrier.
- We are NOT responsible for misdelivery errors via carrier, or incorrect shipping info. You should contact the shipping company. Shipping is a service you purchase from a shipping company along with your order from us, so any shipping issues must be handled by the shipping company.
Return/Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@vaportechusa.com.Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
order@vaportechusa.com and send your item to:
Vaportech Wholesale
3161 North 35th Ave
Phoenix, AZ 85017Shipping
To return your product, you should mail your product to:
Vaportech Wholesale
3161 North 35th Ave
Phoenix, AZ 85017You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order Cancellation
- For order cancellation requests, you must contact us by email at order@vaportechusa.com. Any attempts to cancel the order may be delayed or may result as a missed cancellation request. Once the order has been shipped, we will not be able to cancel the order.
- Disposables have a 60 day replace/refund policy if purchased from vaportechusa.com. If you purchased a disposable from a 3rd party we will offer a replacement up to 30 days. You will need your receipt, pictures of the defective devices, and to complete an age verification process with Token of Trust (first time customers). Shipping cost will need to be covered for some orders.
- Starting September 13, 2021 we will only allow 2 replacements per month for the Vapo 3 pack disposable device. 3 replacements per month for the Vapo 1500 Disposable and Cube(Cube Zero) disposable devices.
- If you purchased the warranty from vaportechusa.com you will be working with Guardia1. We will only replace the item one time and we will not replace any devices from the replacement.
- All APV (Advanced personal vaporizer) batteries (unless specifically stated otherwise), carry an industry leading, Vaportech 60-Day warranty against defects due to manufacturing or failure.
- The limited warranty does not cover such consumables like tanks, atomizers and e-liquids.
- Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
- Warranty does not cover the use of our product with parts from other manufacturers or suppliers.
- Normal wear and tear (scratches and discoloration) is not covered by warranty.
- The 60-Day warranty begins on the day the product is delivered and not on the day it was first used.
- Please test all products for defects upon receiving your order and notify us immediately if an item is DOA/defective.
- If you believe you received a defective product, please read the product information carefully to make sure you are using it properly.
- If you have purchased an APV battery, to be used with an unapproved product or a custom made coil, please test the APV battery with an approved product before you deem it defective.
- If the problem persists please contact us by email at order@vaportechusa.com
- Customer assumes all costs in shipping defective items back to us, and we assume the cost in shipping replacement part(s) to the customer.
Shipping cost incurred are non refundable. -
Defective items will be tested/inspected upon arrival in our office to verify claim. Replacement part(s) will be shipped after the claim has been verified.
We recommend using delivery confirmation/tracking when shipping packages to us.
- Coils are consumable items and are not covered by any warranty. Coils are meant to be replaced regularly. Therefore, the 2-Day DOA policy does not cover the coil in the atomizer, but simply the rest of the atomizer (the tank).
- It is rare, but possible, for a coil to misfire on first use. In such event - simply replace the coil. All customers should have spare coils available for their atomizer for when the coil needs to be replaced.
- All atomizers (unless specifically stated otherwise), carry an implied, industry-standard 2-Day Dead On Arrival (DOA) policy.
- Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
- Warranty does not cover the use of our product with parts from other manufacturers or suppliers.
- Normal wear and tear (scratches and discoloration) and coil malfunction is not covered by warranty.
- Please test all products for defects upon receiving your order and notify us immediately if an item is DOA/defective.
- If you believe you received a defective product, please read the product information carefully to make sure you are using it properly.
- If the problem persists please log in to your account and send us a message under the appropriate order.
- Customer assumes all costs in shipping defective items back to us, and we assume the cost in shipping replacement part(s) to the customer.
Shipping cost incurred are non refundable.
Defective items will be tested/inspected upon arrival in our office to verify claim. Replacement part(s) will be shipped after the claim has been verified.
We recommend using delivery confirmation/tracking when shipping packages to us.
- We will send you a prepaid shipping label to be printed
- Upon reception of the item by Vaportech- we will verify the item has not been used or open - and we will offer you two choices (options A or B) if the originally ordered item is available in stock, if the originally ordered item is not in stock then option A becomes mandatory:
- A) Either we will refund the cost of the item you originally ordered and did not receive
- B) Or we will send you the item you originally ordered (if the item is in stock) and Vaportech will pay for the extra shipping charge.
- Send the product to the address below
- Upon reception of the item by Vaportech- we will verify the item has not been used as well as the packaging condition
- We will refund the cost of the item and apply a restocking fee based on the product condition
- If the product is in perfect condition - the restocking fee is only 15% - if the package is damaged the restocking fee will be higher or we will reject the return
- Any product used will not be authorized for a return under the "Ordered The Wrong Item Policy"
Consumable items like coils and e-liquids are not covered by any warranty. Consumables are not returnable/refundable or exchangeable due to health and safety regulations regardless of whether or not they have been opened or used. As a consumer you can be certain that Vaportech only sells brand new products and never previously returned items.
- All atomizers sold at Vaportechusa.com have replaceable coil. Coils have a limited life time based on usage. If your coil does not work properly - simply replace it.
- All e-liquids, drip juices are also obviously not returnable/refundable or exchangeable for reasons that should be obvious to everyone.
Refund
Refunds may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points.
- The refund is issued by Vaportechusa.com right away, but it takes from 2 to 6 days to appear in your account depending on your financial institution policy with regard to refund.
If you purchase the Guardia1 protection policy all Refunds and Replacements will go through their system at https://guardia1.com/submit-a-case/. By selecting shipping protection, VaporTech USA
is not liable for lost, stolen, or damaged items.
Refused Items
If it is indeed our fault, you will be credited for the items and we will reship the order at our expense. If customer refused the package for any other reasons or requires a refund for an order that was returned to us due to their address being insufficient or any other reason, there will be a 15% restocking fee.
Vaportech brand products Replacements:
To request an item to be replaced please follow these instructions:- To request a replacement please contact us by email at order@vaportechusa.com.
- Wait for the request to be authorized - unauthorized return can not be processed.
- We will contact you if we need further information.
- Once your replacement request has been approved - you have to return the product back to us within 2 weeks - otherwise the return request authorization will be voided automatically.
- Send the item using U.S.P.S. First Class mail and include a tracking number.
- Include a copy of the invoice in your package.
- Send the package to the following address:
Vaportech Wholesale
3161 N 35th Ave
Phoneix, AZ 85017
As soon as we receive the defective item, it is inspected by one of our technicians. Once the item is proven defective we will replace it and send a new item.